Privacy Policy

When you visit our website or place an order, we may collect the following information: • Personal Identification Information: Full name, email address, phone number, and delivery address. • Order Information: Products purchased, quantities, pricing, and order history. • Payment Information: We do not store your card details on our servers. All payment transactions are processed securely through Razorpay, a PCI-DSS compliant payment gateway. • Technical Information: IP address, browser type, device information, and cookies to improve user experience. • Communication Data: Messages and queries submitted through our Contact Us form.

We use the information we collect for the following purposes: • To process and fulfill your orders, including delivery coordination. • To send order confirmation, shipping updates, and delivery notifications. • To provide customer support and respond to your queries. • To improve our website, products, and services based on usage patterns. • To send promotional communications (only with your consent). • To comply with legal obligations and prevent fraudulent transactions.

We use Razorpay as our payment processing partner. When you make a purchase: • Your payment details (card number, CVV, expiry) are entered directly on Razorpay's secure, PCI-DSS Level 1 compliant platform. • We never see, access, or store your complete card information on our servers. • Razorpay's Privacy Policy governs the handling of your payment data. You can review it at: https://razorpay.com/privacy/ • Transactions are secured with industry-standard SSL encryption (TLS 1.2+). • For failed payments or disputes, please contact us at yashodagolla@gmail.com or call +91 70904 33426.

Our website uses cookies to enhance your experience: • Essential Cookies: Required for website functionality, including session management and authentication. • Analytics Cookies: Help us understand how visitors interact with our site (used to improve user experience). • Preference Cookies: Remember your language preferences (Kannada / English) and cart contents. You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances: • Delivery Partners: Your name, phone number, and delivery address may be shared with our delivery agents solely for the purpose of fulfilling your order. • Payment Processors: Razorpay receives necessary transaction data to process your payment. • Legal Requirements: We may disclose information when required by law, court order, or government authority. • Business Transfers: In the event of a merger or acquisition, user data may be transferred as a business asset.

We take data security seriously and implement the following measures: • All data is stored on Google Firebase, which employs enterprise-grade security protocols. • Communication between your browser and our servers is encrypted using SSL/TLS. • Access to customer data is restricted to authorized personnel only. • Regular security reviews are conducted to identify and address vulnerabilities. • User passwords are stored as secure hashes and are never accessible in plain text.

Under applicable Indian law (IT Act, 2000 and DPDP Act, 2023), you have the following rights: • Right to Access: Request a copy of the personal data we hold about you. • Right to Correction: Request correction of inaccurate or incomplete personal data. • Right to Deletion: Request deletion of your personal data, subject to legal obligations. • Right to Withdraw Consent: Withdraw your consent to marketing communications at any time. • Right to Grievance Redressal: Submit a complaint to our grievance officer. To exercise these rights, email us at: yashodagolla@gmail.com

For any privacy-related concerns or grievances: Grievance Officer: Namma Kutumba Customer Care Team Email: yashodagolla@gmail.com Phone: +91 70904 33426 Address: Namma Kutumba Foods, #12, 2nd Cross, Gandhinagar, Ballari - 583103, Karnataka, India. We will respond to all grievances within 30 days of receipt.