Refund & Cancellation Policy

• Orders can be cancelled before they are dispatched for delivery. Once an order is out for delivery, it cannot be cancelled. • To cancel an order, contact us immediately at: - Phone/WhatsApp: +91 70904 33426 - Email: yashodagolla@gmail.com • For Cash on Delivery (COD) orders cancelled before dispatch, no charges apply. • For prepaid orders cancelled before dispatch, a full refund will be processed within 5–7 business days to the original payment method.

We reserve the right to cancel orders in the following circumstances: • Product is out of stock at the time of fulfillment. • Delivery address is outside our serviceable area (Ballari city limits). • Suspected fraudulent or unauthorized transaction. • Force majeure events (floods, lockdowns, natural disasters). In all cases where we cancel a prepaid order, a full refund will be initiated within 5–7 business days.

Refunds are applicable in the following cases: ✓ ELIGIBLE FOR REFUND: • Cancelled order before dispatch (prepaid orders only). • Damaged, defective, or tampered product received. • Wrong product delivered. • Significant quality issue (mold, unusual smell) with supporting photos. • Order not delivered within 7 days of placement (without prior notification from our side). ✗ NOT ELIGIBLE FOR REFUND: • Change of mind after the order is dispatched. • Opened or partially consumed product (unless quality defect exists). • COD orders where delivery was refused without valid reason. • Products damaged due to improper storage by customer after delivery.

If you receive a damaged, defective, or incorrect product: 1. Do not consume the product. 2. Take clear photographs of the damaged product, packaging, and seal within 24 hours of delivery. 3. Contact us within 24–48 hours of delivery at: - WhatsApp: +91 70904 33426 - Email: yashodagolla@gmail.com (attach photos) 4. Our team will review your complaint within 2 business days. 5. If your claim is approved: - We will arrange a replacement delivery, OR - Issue a full refund to your original payment method within 5–7 business days. Please retain the product until our team resolves the issue.

Once a refund is approved: • Online Payment (UPI / Card / Net Banking): Refund initiated within 3–5 business days and credited to your account within 5–7 business days depending on your bank. • Razorpay Payment Link: Refund will be processed through the original Razorpay payment method. • Cash on Delivery: Refunds for COD orders (e.g., product replacement cost if we caused an error) will be paid via UPI / bank transfer within 5–7 business days. If you have not received your refund within 10 business days, please contact your bank first. If the issue persists, email us at yashodagolla@gmail.com.

To request a refund, follow these steps: Step 1: Contact us within the eligible timeframe (within 24-48 hours for damaged products, or before dispatch for cancellations). Step 2: Provide the following information: - Your full name and registered phone number / email - Order reference number (e.g., NK12345) - Reason for refund request - Photos (if the product is damaged or defective) Step 3: Our customer care team will review and respond within 2 business days. Step 4: If approved, your refund will be processed and you will receive confirmation. Contact: +91 70904 33426 | yashodagolla@gmail.com